This privacy notice is a draft template and should be reviewed by the business, and ideally by a suitably qualified adviser, before publication to confirm it accurately reflects current data practices and meets UK data protection requirements.
Who we are
This privacy notice explains how Saddles Worldwide (“we”, “us”) collects and uses personal information when you contact us or submit an enquiry through this website. If you have any questions about it, please contact us using the details at the end of this page.
The information we collect
When you make an enquiry, we may collect:
- Your name
- Your email address
- Your telephone number (if you provide it)
- Your country or location
- Details about your horse, such as breed or type, age, height and condition
- Details about your riding, discipline and any saddle-fit problems
- Any other information you choose to include in your message
Enquiries submitted through our website form are processed using a third-party form-handling service in order to deliver your message to us securely.
How we use your information
We use the information you provide to:
- Respond to your enquiry and provide advice
- Discuss, recommend, fit and supply a suitable saddle
- Provide follow-up and after-sales support
We do not sell your personal information, and we do not use it for unrelated marketing without your consent.
Lawful basis
We process your information in order to respond to your request and to take steps towards, or to perform, any agreement for the supply and fitting of a saddle, and where relevant on the basis of our legitimate interest in answering enquiries about our service.
How long we keep it
We keep enquiry information for no longer than is necessary for the purposes described above, after which it is securely deleted or anonymised. Specific retention periods should be confirmed by the business.
Your rights
Under UK data protection law you have rights over your personal information, including the right to access it, to ask us to correct or delete it, and to object to or restrict certain processing. To make a request, please contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO).
Contact for data requests
For any privacy question or request, please contact Jane:
- Email: jane@saddlesworldwide.co.uk
- Telephone: 01572 767638
- Mobile: 07976 125235